Your voucher should arrive via e-mail. Please double check your entered information, and if everything seems in order contact out customer support.
You can cancel your reservation via your user account or by the reservation form itself up to 24 hours before vehicle pick up free of charge.
If the client does not appear or does not pick up the vehicle without a valid reason, or without a reservation cancelation, we reserve the right to charge cancelation expenses to his credit card.
Although having a user account is not necessary to make a reservation, it does give you the ability to track your invoices, special benefits, as well as checking all news and offers available to you.
At vehicle pick up you need to have a valid credit card, identity card and a valid driver’s license, additionally driver’s licenses that aren’t in Latin script, , need to be accompanied by an international driver’s license.
Sadly, only the owner of the credit card can sign the contract in his name and pick up the vehicle.
In this case please inform our Customer support.
The client that does pick up the vehicle needs to have his personal documents (driver’s license and identity card) as well as a valid credit card